Terms and Conditions
Shamsi Sweets Store provides these terms and conditions to inform you of the site’s legal policies and practices. Please review these terms and conditions carefully before using Shamsi Store.
Any personal information you provide to us when you use this website will be treated in accordance with our Privacy Policy.
Property rights
You may not distribute, sell or transfer any materials on this site whether without the express prior written permission of Shamsi Sweets Management.
Any unauthorized use of this site may result in a violation of copyright laws, trademark laws, and privacy laws.
Perfect usage
You may use this website only in accordance with these terms and conditions, and for lawful and proper purposes, which includes compliance with all applicable laws, regulations and codes of practice within the Republic of Turkey or any other jurisdiction from which you are linking to this website.
In addition to not sending random e-mail messages to anyone, and not uploading or attaching files that contain viruses, unhealthy files, or similar malicious programs that destroy the operating system of another person’s computer.
Our compensation for damages
You agree to indemnify us and keep us indemnified from and against all costs, claims, demands, liabilities, expenses, damages or losses (including without limitation consequential losses: loss of profits, loss of reputation, and all interest, fines and other legal and professional costs and expenses) arising for your breach of these terms and conditions.
Linking with other websites
Our site may provide links to third-party websites for your convenience. By using these links, you will leave our site. We do not control those sites or their legal practices, which differ from our site’s approach. We do not support third-party websites, nor do we represent them and these terms. The terms and conditions do not apply to other websites, and we invite you to review the terms and conditions of any other website before entering it.
Severability of terms and conditions
If any provision (or part thereof) of these Terms and Conditions shall be deemed unlawful, void, or for any other reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Notification of changes
We reserve the right to change the terms and conditions of our site at any time and without prior notice, and your continued access to the site or your continued use of it after these changes means your acceptance of the terms and conditions after they have been modified, and it is your responsibility to review the terms and conditions regularly.
We also inform you that you will be notified of any amendment to these terms via a private message to your email.
Exchange and return policy
In order to ensure the trust and satisfaction of our customers and to provide a distinctive experience in online shopping through the Shamsi Sweets Store, we would like to note that no product is shipped from us to any customer except after ensuring that it is of high quality and well packaged before shipping it, in order to ensure, under strict supervision, that it is free of The product is free of any manufacturing defects or is damaged.
In the event of any manufacturing defect in the product, Shamsi Sweets Store customers have the right to replace/return the product that contains the defect, without delivery fees, when inspecting it before receiving it only, and the customer has the right to replace it with a new product of the same value.
Any product cannot be exchanged/returned after receiving it and using part of it, ever, under any circumstances.
Cancellation Policy
You can cancel the order after completing the purchase process, within a maximum period of two hours from the time the order was sent, by sending a message entitled “Cancel order” containing the order number you wish to cancel to the email enes.semsioglu@hotmail.com
Or by contacting us via the following number: 905397771346+ وإخبار The employee indicates the order number you wish to cancel.
Delivery information
What areas are delivered to?
We provide express delivery service to the main areas in Gaziantep, and we also provide delivery service to the rest of the other provinces through recognized shipping companies within the Republic of Turkey.
We inform you that if the delivery address is outside Gaziantep Governorate, there will be shipping fees determined by the shipping company. If you order a specific number of the quantity to be shipped, its shipping can be free, i.e. paid by us, and the quantity is determined according to each product.
Do you have shipping service outside the Republic of Turkey?
Yes, we provide the possibility of external shipping, but in specific quantities that are determined according to the product. We can also ship large quantities (wholesale quantities) only when you contact us through one of the mentioned communication methods that we have.
Do I have to pay additional fees for delivery service outside the Republic of Turkey?
Yes, you will have to pay additional fees for the external delivery service, and its value changes by external shipping companies and varies from quantity to quantity and according to the region if the delivery address is not supported by a sea or land port, and the delivery address is outside
Why do I have to pay shipping costs?
Because the person providing the delivery service is a third party, and these fees are the right of this party, and Shamsi Sweets has no right to these fees.
How long does it take for my order to reach me?
Your order will be delivered to you within a maximum period of 6 hours within Gaziantep Governorate.
I have not received my order yet, and the delivery period has exceeded the specified time, so what should I do?
Please contact us via the following number: 905397771346+، Or you can contact us via email enes.semsioglu@hotmail.com
What should I do if the product I received is damaged or defective?
The Shamsi Sweets Store team shows great interest in packaging the products and ensuring their safety before shipping them, but if the product arrives to you in a damaged condition when you inspect it before opening it, please inform us with pictures and video via WhatsApp, and you have the right to replace the product or cancel the order.
After receiving and opening the order, we regret to inform you that we will never be able to exchange or return the product under any circumstances, so please inspect the product well before opening it.
After receiving and opening the order, we regret to inform you that we will never be able to exchange or return the product under any circumstances, so please inspect the product well before opening it.
It is best not to complete the order until you are sure that you are able to receive it, out of respect for the time and effort of the employees in charge of the orders and the delivery service employee. However, for any reason beyond your control, if you are unable to receive the order, you will have to pay the delivery service fees again within a period of time. A maximum of 3 days after it is not received at the shipping company branch.
How can I change the receiving address?
The delivery service employee will contact you before heading to you, to confirm the receipt address. Then you can inform him of the new address, but you are the one who bears responsibility if the order is delayed.
If you have any inquiries or questions, you can contact us via email
